Feedback and complaints

We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

Giving feedback

To provide feedback:


We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

You may wish to seek support from the Patient Advice and Liaison Service (PALS) at Wiltshire CCG. You can contact PALS:

If you are dissatisfied with a response from the Practice regarding a complaint, you may wish to refer your concerns to NHS England on 0300 311 22 33 or email or to the Parliamentary and Health Service Ombudsman, phone 0345 015 4033.