Welcome to New Court Surgery
CORONAVIRUS - APPOINTMENT UPDATE
GP Practices are potentially high risk locations for a Coronavirus infection.
ALL requests for appointments will be booked as a telephone call. A clinician will call you back and if deemed clinically necessary will book you a video consultation or face to face appointment at the surgery in the next 3 days.
WE ADVISE ALL PATIENTS NOT TO ATTEND THE SURGERY UNLESS YOU HAVE A FACE TO FACE APPOINTMENT - FOR ALL OTHER QUERIES PLEASE TELEPHONE THE SURGERY.
With more people expected to develop coronavirus in the coming weeks, coupled with the need to continue providing regular, everyday healthcare, our practice is introducing a new system that will see a dedicated section of the surgery only open to people with coronavirus-like symptoms. The section will be referred to as a ‘hot hub’ and will be safely staffed by teams who have been trained to care for coronavirus patients needing further attention.
Under this system, patients will be given an initial assessment via video or telephone, and only those requiring face-to-face examination will be seen in the hot hub.
On the other hand, people not displaying symptoms of coronavirus, such as a persistent cough or high temperature, nor have been in recent contact with someone who has such symptoms, but still in need of healthcare, will be directed to our ‘cold hub’, which is one that will continue to provide routine GP services.
Dr Andrew Girdher, Clinical Chair, Bath and North East Somerset, Swindon and Wiltshire Clinical Commissioning Group, said: “Although tackling coronavirus remains at the very top of our agenda, we’re fully aware that people still need care and treatment for the conditions that were here before coronavirus and will still be here afterwards.
“By separating practices into hot and cold clinics, we are able to continue providing care where it’s needed and, perhaps most importantly, in a way that does not put people at risk of potentially catching coronavirus.
“This new system does mean that some patients may not be seen in their usual practice and that they may need to travel to a different location.
“However, such instances are likely to be few and far between as, in line with government advice on social distancing, we are still carrying out the majority of consultations remotely, either by phone or video.”
You will only be asked to attend our hot or cold hub if your condition cannot be assessed and diagnosed remotely via telephone or video consultation.
For more information on coronavirus, including its symptoms, visit www.nhs.uk/conditions/coronavirus-covid-19.
NHS Diabetes Advice helpline
NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.
Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.
Government advice is evolving on a daily basis, so please bear with us at this very busy time.
Thank you for your Support.
IMPORTANT CHANGES TO OUR APPOINTMENT SYSTEM
We’ve listened to your feedback about difficulties getting through on the telephone to book appointments. Please see the appointment section and download the application to access appointments without having to call the surgery.
GDPR and the Data Protection Act 2018
In line with the new General Data Protection Regulations we have uploaded our Privacy Notice on our Practice Policies page which explains why information is collected about you, the ways in which it is used, who it is shared with and how we keep it safe. It also explains how you go about accessing this information and how to have any inaccuracies corrected or erased.
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
REPEAT PRESCRIPTIONS can now be ordered by either:
Telephone (0300 123 6242 Mon-Fri 9am-5pm) or Online https://systmonline.tpp-uk.com/or the SystmOnline App (Apple or Android store)
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.
The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice.
FONCS Friends Of New Court Surgery
We are looking for more patients to join our patient group, please contact us if you think you might be interested.
(Site updated 28/05/2020)